Frequently Asked Questions

The very first step you take in a burst pipe situation is turning off the water source the main water supply. In most apartments, this might be located under the sink in the kitchen or the bathroom. Doing this should reduce or stop the water flow before the plumbers arrive at your home.

Toilet’s water supply can be stopped with closing tap place close to the toilet cistern, which may also be inside the cistern. Some sinks and basins might also have a shut-off valve underneath.

Leaks in your plumbing system may be the answer to your question, 24/7 Local Plumber can help you with water leak detection or pipe leak detection to find out any possible leaks. However, there are some tests you can by yourself to find the leaks in your home:

Note: This test is planned for 30 minutes while no water is being used in your home.

• Locate your water meter, which is usually placed in front of your house.
• Look at the current number and write it down on a piece of paper.
• Come back to the meter after 30 minutes
• If you see the same numbers, this means you don’t a leak in your plumbing system
• Close off the valves under the toilets and repeat the first 3 steps
• If the numbers are still the same, it indicates that your pipe and toilet systems are fine as well
• If you notice that the numbers have changed, this indicates there is water being consumed and you need a leak detection.

Gas leaks are very dangerous and they should be taken care of very seriously. Being highly flammable, gas might be deadly. Here is what you should do:

1. Find your gas meters, which should be located at the front of your property. Gas meters have yellow handles that can be turned 90 degrees that it becomes perpendicular to the meter. Turn the handle and it will shut off the gas supply to your property.
2. Call 24/7 Local Plumber as soon as possible and ask for a technician.

The common reasons for this is a drain with something obstructing it. It could be anything from a foreign matter to tree roots.  Your best option is calling 24/7 Local Plumber and requesting a technician with a drain camera to investigate your drains.

There are two explanations: an improperly working appliance or electrical fault. To determine what the cause is, you can test the same appliance with a different power point and the trip happens again, it is probably the appliance. If it is not the appliance, call us and we will investigate any electrical faults.

There could be many reasons, the most likely one being a water leak originating from somewhere. Hiring our leak detection service will be the solution to this problem.

This most likely due to your water heater’s age and the rust inside it. Call 24/7 Local Plumber to get you hot water heater checked to make sure no bigger issues arise in the future.

Hot power points are due to an electrical fault, call 24/7 Local Plumber to figure out the issue and fix it.

This situation is called “water hammer”. Vibrations in the pipes are caused by not being secured properly which in return cause the water hammering. This is fixable and all you need to do is giving us a call.